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Client Service FAQ
What should I expect at my initial consultation?
Your initial consultation will probably last 20-40 minutes, perhaps longer if your case is complicated. We will discuss the strengths and weaknesses of your case, probable outcomes and timeframes involved. We will discuss attorney fees, case expenses and ask you to sign an authorization to obtain the records relating to your case. Please bring all documentation with you, such as medical records, the police report, insurance letters, insurance policies, etc.
What happens next?
Typically, we immediately begin investigating your case and send out letters of representation to any liable persons, or their insurance company. All documents relating to your case will be requested and, where necessary, witnesses will be interviewed. It is our practice to copy you on all correspondence sent and received regarding your case. Once this step is complete, Will Driscoll will call or write you to discuss how to proceed and what to expect.
Will my phone calls be returned?
Yes. All calls are returned promptly, usually the same business day. You will be kept informed of all developments in your case and involved in all major decisions.
Who should I call with questions about my case?
Will Driscoll is usually easy to reach by phone, and is happy to speak with clients about their case. Occasionally, Driscoll is out of the office for court appearances, depositions or physician meetings. You can either leave him a voicemail message, or you can ask for his paralegal, Niles Charlet. Among other things, Niles is responsible for updating the firm’s case management report and she will know the status of your case.
Driving downtown is not convenient for me. Will you meet at the hospital or our residence?
Yes, whatever works best for you.
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